Project Overview
Delizie Ristorante is a high-end Italian dining chain celebrated for its sophisticated service and culinary excellence. To support smooth day-to-day operations, the restaurant relies on an internal ordering application used by staff for order placement, kitchen coordination, and customer preference tracking.
The app plays a critical role in the workflow of floor staff, hosts, and kitchen teams. It’s intended to reduce service time, minimize errors, and enable staff to deliver personalized dining experiences. Given its central role, maintaining a reliable, user-friendly interface is essential—especially during high-volume periods when every second counts.
This project focuses on refining and redesigning the existing app, rather than building it from scratch. The goal is to enhance usability, improve cross-device responsiveness, and bring the experience in line with accessibility standards. Through targeted design enhancements, we aim to create a more efficient, intuitive, and inclusive tool for all restaurant staff.
Delizie User Journey
Problem
Despite its intended purpose, the current internal ordering app used by Delizie Ristorante is falling short in several key areas. Users face ongoing usability challenges, including inconsistent UI patterns, unclear navigation structures, and a lack of accessibility considerations. These issues create friction in the user experience and directly affect service speed and accuracy—especially during high-demand periods when staff need to act quickly and decisively.
Although the app is technically responsive across mobile and tablet devices, the majority of usage occurs on mobile, making mobile optimization a top priority. The existing design fails to take full advantage of mobile-specific interaction patterns, often resulting in cramped layouts, poor touch targets, and awkward task flows that hinder staff productivity. Certain actions are either buried within deep menus or presented in ways that are not immediately intuitive or actionable.
In addition, the app has not been designed with inclusive accessibility standards in mind. There are gaps in contrast, font scaling, screen reader compatibility, and overall user flexibility. This limits the app’s usability for staff with varying levels of ability, vision, or technical proficiency, and doesn’t accommodate the fast-paced, distraction-heavy restaurant environment.
Rather than requiring a full rebuild, this project calls for a strategic redesign of the existing UX/UI structure—with a focus on mobile-first usability, accessibility compliance, and action-oriented workflows. The goal is to deliver a refined interface that supports all users, enhances efficiency, and aligns with the operational demands of a busy, high-end restaurant setting.
Prototype
A low-fidelity wireframe was created to demonstrate the basic layout and navigation. These were then converted into high-fidelity interactive prototypes for testing.
Mobile View: A compact card-based layout for quick order actions.
Delizie Prototype